Frequently Asked Questions

Everything you need to know about AlongSide.Guide

🚀 Getting Started🔍 For Members⚡ For Guides🖼️ Profile & Images💳 Bookings & Payments🛡️ Trust & Safety
🚀

Getting Started

What is AlongSide.Guide?▼
AlongSide.Guide connects Members (people who want to learn by doing) with Guides (experts who work alongside them, not just for them). Instead of hiring someone to do a job, you book them to do it with you.
How is this different from hiring a contractor or taking a class?▼
A contractor does the work for you. A class teaches you in a classroom. AlongSide puts you next to an expert while you actually do the work — in your garage, on the water, in the field. You leave with real skills, not just a finished product.
Who are the Guides?▼
Guides are real people with deep, hands-on experience — electricians, fishing guides, reef tank experts, beekeepers, CNC machinists, chefs, and more. Credentials are a plus but not required — we care about proven real-world knowledge.
Is AlongSide.Guide free to join?▼
Free for everyone to start. Members never pay to join, browse, post an Ask, or message. Guides can create Offers and accept bookings for free too — the Free plan charges a 9% Guide fee only when you get paid. Guide Plus ($29/mo at 4.5%) and Guide Premium ($99/mo at 0%) lower that fee and boost your placement, but are never required. Members pay a flat 9% service fee.
How does AlongSide match me?▼
When a Member posts an Ask, we instantly suggest qualified Guides — matched on category, location, and rating. Guides see suggested Asks that fit their Offers. Quality is the gate: we only ever suggest genuine matches. Guide Plus and Guide Premium earn priority and top placement within that qualified set, but a paid Guide is never surfaced ahead of a better-qualified one.
🔍

For Members

How do I find a Guide?▼
Browse AroundTown to see what's active near you, or go to Find an Expert and search by skill, category, or name. You can filter by location, format (in person or remote), rating, and more.
What's the difference between 'Asks', 'Offers', and 'Experiential'?▼
Asks are open Member posts — Members posting what they need help with. Offers are Guides offering their expertise (In Person, Remote, or Both). Experiential are immersive guided adventures — think guided fishing, motorcycle rides, outdoor experiences, or hands-on lifestyle sessions.
How do I post an Ask?▼
Click 'Post an Ask' from AroundTown or the nav. Describe what you want to learn or accomplish, set a budget and location, and Guides will apply. You can also message a specific Guide directly from their profile.
What if I don't find what I'm looking for?▼
Post an Ask — describe exactly what you need. Guides who match will apply. You're not limited to what's already out there.
Can I message a Guide before booking?▼
Yes. Every Guide profile has a contact button. Direct messaging is equally valid to posting an Ask — you're never forced into one path.
⚡

For Guides

How do I become a Guide?▼
Click 'Become a Guide' and fill out your profile. Describe what you offer, your format (in person, remote, or both), your rate, and your availability. Your Offer goes through a quick admin review before going live.
Do I need a certification or license?▼
Not necessarily. Credentials are a tier/enhancement, not a requirement. What matters is proven real-world expertise. You can add credentials to your profile and they'll be displayed as a trust signal.
How does pricing work?▼
You set your own rate — hourly, flat, daily, or custom. On the Free plan AlongSide takes a 9% fee per completed booking; Guide Plus ($29/mo) drops it to 4.5% and Guide Premium ($99/mo) to 0%. Members pay a flat 9% service fee on top. You receive the remainder within 48 hours of session completion via Stripe.
What is the AlongSide Certified badge?▼
The AlongSide Certified badge is earned after completing verified sessions with top ratings. It's a trust signal that tells Members you've been vetted through real outcomes, not just a paper credential.
Can I offer both in-person and remote sessions?▼
Yes. When creating an Offer, select 'Both' as your session type. You can set separate rates for in-person and remote if you'd like.
What are the Levels?▼
Levels let a Member choose how hands-on they want you: 1 Talk Me Through (remote coaching), 2 Watch Over, 3 Side by Side, 4 Hands Together, or 5 Done For You. You set a rate per Level you offer, and the Member picks the Level when they book.
🖼️

Profile & Images

What size should my Offer cover image be?▼
800 × 500 pixels, 16:10 aspect ratio, JPEG or PNG, 85% quality or better. Landscape orientation is required — portrait images will be cropped and may look wrong in the card layout. This size renders sharply on all screen sizes including mobile retina displays.
What size should my profile avatar be?▼
Minimum 200 × 200 pixels, square (1:1 aspect ratio). Your avatar is displayed as a circle throughout the platform — at 32px in cards and nav, up to 80px on your profile page. Anything under 200px will look pixelated on retina screens. Square crops work best.
What image formats are accepted?▼
JPEG and PNG are recommended. JPEG for photos (smaller file size), PNG for graphics with transparency. Keep file sizes under 5MB. WebP is also accepted if you can generate it.
Can I add multiple images to my Offer?▼
Yes — you can upload a cover image and a gallery of additional photos. The cover image is what appears in AroundTown cards. Gallery images show on your full Offer detail page.
My cover image looks cropped wrong — how do I fix it?▼
The card renders your cover at a fixed 160px tall, full card width. The image is cropped from center. To control exactly what shows, crop your image to 16:10 (e.g. 1600×1000) before uploading, and put your subject in the center third.
💳

Bookings & Payments

How does payment work?▼
Payment is collected at booking via Stripe. Funds are held in escrow and released to the Guide 48 hours after the session completes. AlongSide charges 9% from each side — a 9% Member service fee and a 9% Guide fee (less on paid plans). You never pay the Guide directly.
What if I need to cancel?▼
Cancellation policies are set per Guide. Contact your Guide as early as possible. Refund eligibility depends on timing and the Guide's policy. Disputes can be raised through the platform.
Is my payment information secure?▼
Yes. All payments are processed by Stripe, which is PCI DSS Level 1 certified. AlongSide never stores your card details.
Can I barter skills instead of paying cash?▼
Barter is a planned feature — Members will be able to offer their skills or time as full or partial payment. Guides can accept, counter, or decline. Barter sessions are tracked, reviewed, and certified just like paid sessions. A flat facilitation fee applies. This feature will be available to Guide Plus and Guide Premium subscribers.
🛡️

Trust & Safety

How are Guides vetted?▼
All Guide applications go through an admin review before their Offer goes live. ID verification is available as an additional trust tier. Ratings and reviews after every session build a public track record.
What is ID Verified?▼
Guides with the 'ID Verified' badge have had their identity confirmed through our verification process. It's an additional trust signal — especially useful for in-person sessions.
What if something goes wrong during a session?▼
Contact support immediately. Both Members and Guides are rated after every session — Guides on knowledge sharing, communication, safety, and respect for your project; Members on preparedness, communication, and respect for the Guide's time. Disputes are handled by the AlongSide team.
Are sessions insured?▼
AlongSide does not provide session insurance. For in-person sessions involving physical activity, we recommend Guides carry appropriate liability coverage. This is especially important for trades work, outdoor experiences, and riding sessions.
🗺️
How a Session Works — Start to Finish
The complete workflow: from posting an Ask to payout
View full guide →
📋
1Post an AskMember
Describe what you want to do. Guides apply with tiered offers.
📬
2Receive & review offersMember
Compare tiers, pricing, and pitches. Negotiate if needed.
✅
3Accept — booking createdBoth
Guide is notified and confirms. Both parties get confirmation emails.
💳
4Authorize paymentMember
Card is held in escrow — not charged until the session is complete.
🤝
5Session happensBoth
Do the work together. Guide starts and marks complete from their dashboard.
⭐
6Review each otherBoth
Both parties rate the session. Reviews build trust on the platform.
💸
7Payout releasedGuide
48 hours after completion, held payment captures and transfers to the Guide.
See the complete guide with payment details and email notifications →
💬

Still have questions?

We're real humans. Reach out and we'll get back to you quickly.

Contact support